INQUIRY FROM

CARIB GLASSWORKS LIMITED
QUARTERLY CUSTOMER SATISFACTION QUESTIONNAIRE

Dear Customer,
CGL thanks you for giving us the opportunity to provide your glass packing requirements over the years. Please help us improve by taking a couple of minutes to provide feedback about the products and service you have received during the last quarter. Information gathered will help us achieve our goal to consistently and efficiently meet your expectations.

A. Product Quality

Based on Glassware received:

Percentage of Deliveries

90-100%
85-89%
75-84%
0-55%

1. Consistently meets your specifications.
4
3
2
1

2. Performs on your lines as expected.
4
3
2
1

3. Packing is as requested (No. of bottles per carton, per tray or tier sheet).
4
3
2
1

4. Packaged as requested (cartons or bulk).
4
3
2
1

5. Ware is received well packaged in terms of: stability, appearance and absence of contamination.
4
3
2
1

6. Fit for the use you intended.
4
3
2
1

B. Service Quality

Based on Service received:

Excellent

Very Good

Good

Acceptable

Unacceptable

1.Information on documents (e.g. invoices, confirmatory orders, specification drawings) is complete and accurate.
4
3
2
1
0

2. Communication with our personnel.
4
3
2
1
0

3. CGL's response with respect to requests for bottle samples.
4
3
2
1
0

4. Your experience with our product development and design support.
4
3
2
1
0

5. Handling of customer complaints.
4
3
2
1
0

6. Delivery of ware.
4
3
2
1
0

7. Response to requests for Proforma invoices.
4
3
2
1
0

Please identify any other product or service quality areas that we need to address to fully meet your requirements. Where applicable please refer to the relavant question number e.g. B1 if your feedback deals with information on documentation.

Name of Company:

Completed By:

Position:

Date:

 

Thank you for your time and consideration!

  

 

Eastern Main Road, Champ Fleurs, Trinidad.
Phone:(868) 662-2231/7 Fax No: (868) 663-1779 E-Mail address: marketing@caribglass.com